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USA - Consulting - Customer - MBA Intern

About our business

At EY Consulting, we are building a better working world by transforming businesses through the power of people, technology, and innovation. Our clients are at the heart of what we do. We’re focused on solving the key issues of our client buyers, building deeper relationships, and generating lasting value with significant impact.

Our firm sets the standard for consulting services, fostering an environment that encourages career ownership at every stage. As a part of our team, you'll be at the forefront of this dynamic service line, driving change and delivering solutions that revolutionize business operations. You’ll help our clients in transformation and innovation efforts: driving growth, reducing costs, and managing risks proactively.

Our Customer team offers a portfolio of solutions tailored to empower organizations to create value and boost profitability. With our support, clients can attract new customers, retain current ones, and heighten operational efficiency. Our approach is fueled by innovative technological solutions.

What you will do

This role offers a platform to apply financial acumen, in-depth customer data, and advanced analytics to solve customer challenges that are on top of mind for all executive teams to improve customer relations and accelerate returns on investment. As a Senior Consultant in the Customer practice, you'll lead critical workstreams, mentor rising talent, and become a recognized expert within your domain. You'll navigate the nuances of each project, aligning objectives with client expectations and earning the trust of senior stakeholders through demonstrable progress and expertise.

Based on your experience, knowledge, and ambitions, you could find yourself managing transformative customer solutions in domains such as:

• Sales Transformation – Sales transformation across sales processes, sales metrics, and sales coverage, skills and roles through technology enablement coupled with pricing optimization.

• Marketing Transformation - emerging marketing strategy execution including customer data and martech strategy, marketing operating model and talent agenda.

• Customer Service – driving customer strategy evolution through accelerating value and delivering on customer experience objectives.

• Pricing and Go-to-Market – competitive and market entry positioning and optimization.

Job requirements and preferences

Required qualifications

• Currently pursuing an MBA with approximately 3+ years of relevant work experience within industry, consulting or a related field.

• Strong leadership skills and the ability to work collaboratively in a team environment, demonstrate inclusivity, and embrace diverse perspectives.

• Excellent presentation skills and the ability to communicate complex concepts effectively to all audiences while leveraging relevant data to generate insights and innovative solutions.

• Intellectual curiosity, the ability to take initiative and drive execution, and advanced analytical and problem-solving skills within a dynamic and evolving business landscape.

• Exhibits an agile and growth-oriented mindset.

• Possesses strong commercial awareness and has a desire to make a positive impact on global companies as well as domestic businesses, contributing to their long-term success.

Preferred qualifications

• Understanding of leading quote-to-cash process and interest in customer-oriented technological solutions such as CRM, marketing, and pricing technologies.

• Exposure to designing business processes that will be implemented on platforms such as Microsoft CRM Dynamics, Salesforce, Pros, Vision, and Service Now.

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• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.